Estate Docs is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable laws, including the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
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Personal Identifiable Information: Name, email address, contact number, and other identifying details provided through forms or correspondence.
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Transactional Information: Information related to your orders, documents, and payments.
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Technical Information: IP address, browser type, device type, and access logs.
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Usage Data: Pages visited, features used, and time spent on our website.
We only collect information that is necessary for the operation of our services and for improving your user experience.
2. How We Use Your Information
The information we collect may be used for the following purposes:
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To process your requests and deliver documentation services
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To communicate with you regarding your orders and inquiries
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To comply with legal and regulatory obligations
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To improve our website, services, and customer support
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To send promotional emails or updates (only if you have opted in)
We will never sell your personal data to third parties.
3. Disclosure of Information
We may disclose your data to the following parties:
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Internal staff for service delivery and support
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Trusted third-party service providers who assist with hosting, payment processing, or customer service
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Government authorities or legal entities, if required by law
All data shared externally is done securely and only on a need-to-know basis.
4. Data Retention
We retain your personal data only as long as it is necessary for the purposes stated in this policy or as required by law. Once your information is no longer required, we will securely delete or anonymize it.
5. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
While we take all reasonable steps to protect your information, no transmission over the internet can be guaranteed 100% secure.
6. Cookies Policy
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow us to recognize your browser and remember preferences.
Types of Cookies We Use:
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Essential Cookies: Necessary for website functionality
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Analytics Cookies: Help us understand user behavior
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Functionality Cookies: Store user preferences for future visits
You can modify your browser settings to decline or delete cookies, but this may impact your ability to use certain features of the site.
7. GDPR Compliance
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
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The right to access your personal data
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The right to request correction or deletion of your data
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The right to restrict or object to the processing of your data
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The right to data portability
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The right to withdraw consent at any time
If you wish to exercise any of these rights, please contact us at support@estatedocsup.com.
We process your personal data based on your consent, legal obligations, or our legitimate interests in providing services.
8. Your Rights and Choices
You may opt out of receiving promotional emails at any time by clicking the unsubscribe link or contacting us directly. You may also request access to or deletion of your personal data by emailing support@estatedocsup.com.
9. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website implies your acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us:
Estate Docs
Email: support@estatedocsup.com